Customer Information

For Bookings

To make a reservation please call the reception on:

(01257) 463464

Or book online.

To ensure your preferred time and service is available we recommend you book in advance. A credit card may be required at the time of booking.

Health Conditions

Please advise us of any health conditions, allergies or injuries at the time of booking as this could affect the choice of treatments available to you.

Cancellation Policy

Treatments moved or cancelled within 48 hours will incur a 50% charge. Spa Days (including any associated treatments) moved or cancelled within 5 days of the booking will incur a 50% charge. Failure to arrive for a treatment will incur a 100% charge. You can view the full deposit and cancellation policy here.

Helpful Hints

For Spa experiences bring bathing attire for use in the spa facilities. Robes & towels are provided for Spa Days. For Hot Tub hire you can opt to hire them or bring your own.

Please be aware we accept no responsibility for loss of items on the premises.

We love to hear your feedback – please feel free to speak to a therapist about any aspect of your visit.

Good Etiquette

Please arrive at least 10 mins before your appointment. Treatments can only take place after completion of the appropriate forms. Late arrival may result in a reduction of treatment time. Please note that some treatments are only available for ages 16 and above.